Category Archives: Planning

Advertising that breaks the fourth wall is doing my head in

Self-referential advertising abounds. Continue reading

Posted in Marketing, Planning, Social Media, Strategy | Tagged , , , , | 4 Comments

Matt Watkinson book launch: The ten principles behind great customer experiences

Matt Watkinson cuts through the flabby thinking that tends to accompany the world of “customer experience” Continue reading

Posted in Books, Customer Experience, Events, Market research, Marketing, Planning, Retail, Strategy | Tagged , , , , , | 2 Comments

Grayson Perry: decoding the British class system

“Nothing has as strong an influence on our aesthetic taste as the social class in which we grow up.” Continue reading

Posted in Consumer Psychology, Market research, Marketing Research, Planning, Qualitative research, Television | Tagged , , , | 2 Comments

If you want to gather honey, don’t kick over the beehive…

Criticism is not an effective motivator for behaviour change. Like the adage made famous by Dale Carnegie if you want to gather honey, don’t kick over the beehive. Continue reading

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Some more on choice

Professor Renata Saleci’s recent talk at the RSA is a useful addition to the literature on choice, part of the RSA Animate series.   She views choice sceptically – as reflected in the title of her recent book The Tyranny … Continue reading

Posted in Choice, Consumer Psychology, Planning, Technology | Tagged | 1 Comment

Behavioural economics – implications for research and planning

I’ve been thinking about what behavioural economics (BE) means for research and planning. How do incorporate ‘decision science’ into research? How do we line up our recommendations so that they can easily be picked up by others trying to inculcate … Continue reading

Posted in Behavioural Economics, Consumer Psychology, Marketing Research, Planning | 2 Comments